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Ofertas

Nancy Van Barel
Nancy Van Barel
11 Marzo 2024
A really great service. Very detailed explanation when we bought the jacuzzi and when it was delivered. Georgie is fantastic
Karin de Vries
Karin de Vries
15 Febrero 2024
Beautifull spa en excellent service!!
juanjo granados
juanjo granados
17 Octubre 2023
Muy satisfecho con el trato y el interés mostrado
Marnix Peysson
Marnix Peysson
17 Octubre 2023
A FUIR, Alors comment tu veux que ça marche, je ne comprends pas !!!! Nous sommes rentrés dans cette boutique, 2 employées dans le bureau du fond, l'une visiblement au téléphone ☎, l'autre occupée à RIEN, pas une c'est occupé de nous, a eu un moment de convivialité, à donnée un conseil à propos des produits achetés. J'ai payé, point barre!! Misère quoi, c'est qui le client !!!! On ira voir ailleurs pour nos prochains achats, ça c'est certain.
Warren Hilton
Warren Hilton
12 Octubre 2023
Unfortunately my Delivery experience does not compare to other reviews. The Spa arrived in the back of a Luton Van with no Packaging or Strapping. It had obviously moved about in the back with scuff marks etc on our new Spa. When attempting to unload the Spa, it almost fell off the back of the vehicle lift, if it wasn't for my neighbour, myself and one of the delivery drivers catching it. It could have been a disaster. The grua (HIAB) driver was terrible, the strapping was ancient and covered in builders dust and dried concrete etc. The delivery drivers attempted to protect the Spa during the lift... however had the Spa been correctly packaged and protected for transit they would not have needed to. The spa was eventually pushed into place on the terrace, I then watched open mouthed at the attempts to install the cover lifter... It was a disgrace, I contacted the salesperson and asked if they had ever installed a Spa before? They didn't have the correct tools and scratched the brand new cover lifter, in the end I had to intervene and give them my tools before they destroyed it. The Cover clips were not installed, which I only noticed after they had left... There was No Hand over, No Glossy instructions, No guidance regarding chemicals etc... They just pointed at the filter area and told me to fill it there. One of the accessories wasn't delivered with the Spa, I am still waiting for it a week later even though we were given the tired old promises of we will get it to you special delivery. The sales person blamed the manufacturer, however they allegedly tested the Spa the day before delivery, if that's the case, where was the quality control to ensure that everything was there before delivery? Apologies are useless to me, Customer Service is more important. €8k is a lot of money to my wife and I, we expected a more comprehensive experience. Just a note, I had issues with Endesa and E Distribucion with my potencia increase, this meant when the Spa was delivered the Spa couldn't be tested as I didn't have enough Power, this is not Pool Spa Nerja's fault but everything else could have been perfect with a bit of care... I also note that I was constantly told by the salesperson, "that my boss has been doing this 30 years" well I would have expected a Customer Hand over, a tick box document to confirm what had been done etc.. and then a customer signature to confirm delivery and satisfaction. I have given 2 stars and not 1 because the initial contact with the sales person was very good and helpful, shame the whole experience wasn't as good. I am sorry to say I cannot recommend Pool Spas Nerja; we will not be returning customers. (The photo's I sent to the Sales Person... Remember this is a brand new €8k Spa, there shouldn't be a mark on it when it is delivered!)
Luc Peeters
Luc Peeters
10 Octubre 2023
Friendly service
LEONNE STEWART
LEONNE STEWART
7 Septiembre 2023
What a fantastic experience we had getting our hot tub from Georgie at pool and spa nerja. Her expertise and overall friendliness made it an easy decision for us and we was over the moon from start to finish 5 ⭐️
Jean-Guy Defraigne
Jean-Guy Defraigne
20 Agosto 2023
Fort bien achalandé, de bons produits, pas toujours de conseiller sur l’entretien des piscines présent. Mieux vaut repasser un jour où il/elle est présent(e) si vous hésitez.
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